Refund policy
Returns
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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To start a return, you can contact us at support@alisonempire.com. The email should include your name, order number, the item(s) you wish to return, and the reason for the return.
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After confirming eligibility, our office will email the customer a return shipping label and instructions for sending the item(s) back to our warehouse.
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Items must be unworn, unused, and returned with their original packaging and any attached tags.
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Once the returned items have been received and inspected, the refund should be issued to the original payment method based on the amount actually paid.
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Items purchased during the opening promotion should remain eligible for this return policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. The clearance sale or gift cards are not accepted returns as well. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at support@alisonempire.com.